RETURNS/EXCHANGES ARE FREE AND SIMPLE.
Once an item purchased online has been shipped, you may apply for a return. For items that are unworn, unwashed, and still have the original tags attached, if returned within 30 days, we will issue a full refund to your original payment method. Items returned after the 30-day period will no longer be eligible for a return.
Currently, items purchased online cannot be returned or exchanged in physical stores; returns or exchanges must be made by mail.
Refunds will be processed after our warehouse receives the returned items. Once your return package is received, please allow 3 to 5 business days for us to process the return. Please note that the time it takes for the refund to appear in your account may vary depending on your bank or financial institution.
Online Order Returns
Want to return an item purchased online? Please have your order number and billing postal code ready, and follow our simple step-by-step instructions.
Initiate a Return
Enter your order number and postal code. If the order is eligible, you can choose to return or exchange the item.
Select the item(s) you wish to return, choose a return reason from the provided options, and click “Return Item(s).”
You will receive a prepaid return shipping label via the return page or by email.